To contact us then please call Tel: +35391 540900
or email: enquiries@abilitywest.ie

Making a Comment, Compliment or Complaint
In Ability West we aim to provide the best possible service. But there may be times when you or someone advocating on your behalf think we could do better, and sometimes you may even want to tell us about something we have done well.
Whatever age you are, you have rights when it comes to your service including:
• the right to have your say and be listened to
• the right to complain if you are not happy about something we have done.
We want you to tell us if you have a comment, compliment or complaint about your service. In order to help you to do so the following options are available to you:


In Person or by Telephone:

Talk in person or by telephone to any member of Ability West staff, Manager or Complaints Officer.
Central Office telephone no. is 091-540900

By Email:

E-mail YourSay@AbilityWest.ie with your feedback.

By Letter:


Send a letter to any Ability West location.
Further information on how to make Comments, Compliments and Complaints can be obtained through any of Ability West services.

What will happen next?
• In the case of a comment or a compliment we will send you a letter of acknowledgement if contact details are provided. All comments or compliments will be forwarded to the relevant service or staff member.
• A verbal complaint will be acknowledged as soon as possible by relevant staff member.
• A written complaint will be acknowledged by a complaints officer in writing within five working days.

How will my complaint be dealt with?
Depending on the nature and seriousness of your complaint:
• A staff member/service manager will attempt to resolve your complaint locally or
• A complaints officer will look into the issues raised in your complaint.

How long will it take the complaints officer to look into my complaint?
• The complaints officer will look into your complaint within 30 working days of the date when it was acknowledged.
• If it takes longer to look into all the issues raised in your complaint the complaints officer will notify you within 30 working days and will give you an update on what is happening every 20 working days after that.